Pantry App Privacy Policy

1. Introduction

At Pantry, protecting your privacy is a priority. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use the Pantry mobile application ("the App").

By using the App, you agree to the terms outlined in this policy. We may update this policy periodically, so please review it regularly to ensure you are aware of any changes.

For questions regarding this Privacy Policy, you can reach us at support@pantry.co.za.

2. Information We Collect

When using the App, we may collect the following types of personal information:

• Personal Details: such as your name, email address, delivery address, and contact
  details.
• Account Information: information needed to create and manage your account.
• Payment Details: such as credit or debit card information for completing transactions.
• Usage Data: including how you interact with the App (e.g., pages visited, search history).
• Location Data: to provide location-based services and delivery options, with your permission.

We collect this information directly from you or through automated means (e.g., cookies).

3. How We Use Your Information

We use your personal information to:

• Process your orders and deliver products.
• Verify your identity when you log in or place orders.
• Process payments and prevent fraudulent transactions.
• Communicate with you regarding your account, orders, or any inquiries.
• Improve and customize the App to enhance your user experience.
• Provide customer support.
• Send promotional offers, newsletters, or updates (with your consent).

4. Sharing Your Information

We respect your privacy and will only share your information as necessary to provide services via the App. This includes sharing information with:

• Service Providers: third parties like payment processors, delivery services, or cloud service providers to facilitate operations.
• Legal and Regulatory Authorities: if required by law to disclose information for legal compliance or fraud prevention.
• Marketing Partners: with your consent, for promotional campaigns or offers.

We do not sell your personal information to third parties.

5. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access or disclosure. However, please note that no online transmission is completely secure.

We recommend you safeguard your account information, such as your username and password, and avoid sharing it with anyone. In the event of a data breach affecting your information, we will notify you as required by law.

6. Retention of Information

We retain your personal information only as long as necessary to provide the services on the App or for other essential purposes such as legal compliance, dispute resolution, or enforcing our agreements.

If you close your account or request the deletion of your data, we will securely delete or anonymize your personal information unless we are required to retain it by law.

7. Your Rights

You have certain rights regarding your personal information, including:

• Access: You can request a copy of the personal information we hold about you.
• Correction: You can ask us to update or correct any inaccurate information.
• Deletion: You may request that we delete your personal information, subject to certain legal obligations.
• Marketing: You can opt out of receiving marketing communications at any time by updating your preferences in the App or contacting us.

Please contact us at support@pantry.co.za to exercise these rights.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on the App, such as remembering your preferences and personalizing content.

You can control cookie settings through your device or browser. However, disabling cookies may limit your ability to use certain features of the App.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on the App, and continued use of the App indicates your acceptance of the revised policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at support@pantry.co.za.